UPDATE YOUR ACCOUNT INFORMATION

• ADD/CHANGE IP ADDRESSES
• ADD/CHANGE REFERRING URLs
• UPDATE PERSONAL PROFILE

E-mail the new information to our Customer Service department at OnlineCustomer_Service@mcgraw-hill.com. Please include your administrative username in the e-mail.

ADDITIONAL INFORMATION

Order Information
You may order online by going to the Order section. For help regarding the status of your subscription order or renewal, call U.S. toll-free telephone, 1-888-307-5984; from outside the U.S., 1-614-501-3389 and ask for the AccessScience order department; all calls between 8 AM and 5 PM Eastern Time. You may also contact Customer Service by e-mail at  OnlineCustomer_Service@mcgraw-hill.com or by fax at 1-614-759-3823. When faxing, please mark your fax: "Attention: AccessMedicine Team."

Subscriptions
Q: How do I get help with my subscription?
A: For help regarding the status of your subscription order or renewal, call U.S. toll-free telephone, 1-888-307-5984; from outside the U.S., 1-614-501-3389 and ask for the Online Subscription department; all calls between 8 AM and 5 PM Eastern Time. You may also contact Customer Service by e-mail at OnlineCustomer_Service@mcgraw-hill.com or by fax at 1-614-759-3823.

Q: What if I forget my user name and/or password?
A: You can retrieve your login information using our online Password Reminder, if you are the admin contact on the account. Contact the Help Support Desk by e-mail at  techsolutions@mhedu.com, telephone: (800) 217-0059  (9:00 AM - 5:00 PM, Monday through Friday, Eastern Standard Time).

We will ask for your name and address, and will access your account online. We will then email the user name for your account to the email address supplied upon registration. Since passwords are encrypted, we cannot determine your original administrative password. We will change your administrative password to a generic password, email that to your specified email address, and then you have the option to change your password.

Q: How do I change information in my personal profile, for example, a new address or telephone number?
A: E-mail the new information to our Customer Service department at OnlineCustomer_Service@mcgraw-hill.com. Please include your username in the e-mail.

Q: How private is the information that I supply in my registration form?
A: The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for AccessScience. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in AccessMedicine.

Technical Support Contact
For Technical support for AccessScience, contact our Help Support Desk by e-mail at techsolutions@mhedu.com, telephone: (800) 217-0059  (9:00 AM - 5:00 PM, Monday through Friday, Eastern Standard Time).