Downloadable Participant Materials for
The 2000 Team and Organization Development Sourcebook
60 Activities for Delivering Super Service to Customers
Editor: Dr. Mel Silberman
Assistant Editor: Patricia Philips
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Important Guidelines for Downloading, Editing, and Photocopying Pages From The 2000 Team and Organization Development Sourcebook

Trainers or facilitators who have purchased this book are granted permission to download and edit (in Microsoft® Word or other word processing software) the participant materials listed on this page, for use leading their own sessions. We hope this capability will simplify your ability to customize these materials to meet the needs of your audience. Downloaded participant materials may also be printed or photocopied for attendees of the session. Only the original book purchaser conducting training sessions may make such photocopies or download these handouts.

Under no circumstance is it permitted to sell or distribute on a commercial basis material reproduced from this publication. Except as expressly provided above, no part of this book may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. Guidelines and contact information for obtaining permission can be found at the Permissions Requests page or by calling The McGraw-Hill Permissions Department at (212) 904-2574.

Download instructions:

  1. Click on the page number of the participant material you wish to download.
  2. Save the file to your hard drive. Remember to make a note of where you are saving the file so you can find it later!
  3. Use Microsoft Word or other word processing software to open the file from the folder to which it was downloaded. (Some web browsers will automatically open your word processing application for you.)
  4. Edit the file for your audience and print out copies for your workshop participants.
  5. Please call Richard Narramore at 212-904-6005 if you have any questions or problems with these files.

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